To make positive business improvements, start with this

In our line of work, building and establishing a rapport with our client managers at all levels is a fundamental basis for initiating change within an organization. In order to build this relationship it is critical that we genuinely respect our clients (customers), and equally critical that they feel we respect them.

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The key to building a business relationship

It is easy to know your customer professionally; it’s much harder to know them personally. They may have no desire to develop a personal relationship. However, engineering someone to change their behavior usually requires getting them to venture outside their comfort zone.

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To improve business performance, know your numbers

“Know your numbers” refers to what we call R1 and R2. R1 refers to “Results” in a defined base period against which improvement can be measured. R2 refers to the actual “Required Results” you are trying to achieve.

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