The key to making people accountable
For accountability to work, which is necessary if you want to manage performance, people must be truly accountable for at least what they can actually manage.
52 Maxims
Are you recognizing your employees effectively?
Appearance, environment, history, politics, and what’s going on in someone’s personal life all shape how we judge others. So the real challenge for managers is to be fair in determining what exactly “merit” refers to when a he or she recognizes, rewards or meters out consequence.
Loyalty matters
Loyalty tends to be stronger to those closer to you or with whom you share some kind of common objective.
The road to excellence
Choose the harder path.
Why your customer’s vision is more important than your own
Paint their picture, not yours.
Look forward when implementing change
Look where you want to go.
Four questions to understand how your business makes money
Find the racks.
Walk the track before implementing organizational change
Walk the track.
The pitfalls of problem solving with averages
Beware of averages.
Why you should enjoy the silence to help close the deal
Stop selling after the sale.
Without this, implementing organizational change will fail
Trust is the keystone.
How quick wins make process change more manageable
Power of reciprocity.