Why “packaging” is important when implementing change
This maxim is designed to remind us of the importance of "packaging" and to extend the traditional definition to how it impacts the individual.
52 Maxims
Train yourself to overcome adversity in the workplace
Adversity is an unfortunate inevitability of life, and the business world is no exception. Adversity in business can come in many forms: a difficult staff relationship, misunderstandings or misperceptions among a group, or conflicting objectives of different functions.
Management Excellence Tip to Successful Presentations
Never present anything to a group of people that will be a surprise to them. If the information is new, you need to get in front of each person affected beforehand and “pre-present” the ideas and concepts.
A key to customer satisfaction
Slow to promise, quick to deliver.
Did your business reach its objectives today?
When a closed ended question is asked, the response that is being looked for is often a "Yes" or a "No." But when a closed ended question is asked and somebody starts to speak and does not immediately respond to the actual closed question, the real answer is almost always, "No."
How to drive productivity in business meetings
What are the key reasons for having an agenda?
To make positive business improvements, start with this
In our line of work, building and establishing a rapport with our client managers at all levels is a fundamental basis for initiating change within an organization. In order to build this relationship it is critical that we genuinely respect our clients (customers), and equally critical that they feel we respect them.
The key to building a business relationship
It is easy to know your customer professionally; it’s much harder to know them personally. They may have no desire to develop a personal relationship. However, engineering someone to change their behavior usually requires getting them to venture outside their comfort zone.
How to gather information necessary for implementing change
This maxim reflects the fact that you will be far more effective in engineering people to change if you listen more than you talk. It is very relevant for managers because they are often tasked with trying to get people to change how they do things
Implementing change…Where it really happens
You will never be effective at getting people to change their behaviors if you don’t get out of the office and work directly with them.
To improve business performance, know your numbers
“Know your numbers” refers to what we call R1 and R2. R1 refers to “Results” in a defined base period against which improvement can be measured. R2 refers to the actual “Required Results” you are trying to achieve.
Implementing change…What not to overlook
As you are successful in business you get promoted to higher levels in your organization. Each level takes you a step further away from the details of the issue.