What do you mean by a “good” day?
Can you imagine someone playing golf every day without a scorecard? Just walking around the course hitting the ball towards some distant flag. Yet that is exactly how many people work, every single day.
Do
The hidden cost of a briefcase full of money
Lesson Learned #19
We have a fairly well outlined performance compensation plan for all of our staff based on the ...
The black box of scheduling
Lesson Learned #14
We have learned over the years that scheduling is one of the most important and least ...
Why wall maps trump PowerPoint decks
Lesson Learned #13
We are well known by our clients for very large wall map presentations. Before the digital ...
What you say, what they hear
Lesson Learned #11
In some ways this lesson was learned similarly to the second one we wrote about, when we ...
The least managed part of a business
Lesson Learned #5
One of the more intriguing things we've learned working across industries and across functional ...
The importance of managing your message
Manage the headlines.
Wrench time: The secret to performance improvement
As a recent college graduate, one of our partners had asked an experienced consultant what to look for when ...
Numbers lie
In many organizations some of the reported performance numbers aren't very "real". It's very similar to people's ...
How to build business relationships that last
In project-based work like ours, a strong start is critical because the customer may be slightly uneasy having just made a significant buying decision.
How to update your client in 30 seconds or less
"The Elevator Test" refers to when your top customer (or boss or board member) walks into an elevator that you are on and asks, "So, how is everything going?" You have approximately 30 seconds to say something meaningful that the person can take away with him or her, which is roughly the time of a typical TV advertisement or news feature.
The subtle problem of a disorderly work area
“Broken windows” of various sorts are common in most businesses from obvious work flow clutter to less obvious errors or inconsistent formats in a presentation, spelling mistakes in a memo, etc.