Revenue

Train yourself to overcome adversity in the workplace

Adversity is an unfortunate inevitability of life, and the business world is no exception. Adversity in business can come in many forms: a difficult staff relationship, misunderstandings or misperceptions among a group, or conflicting objectives of different functions.

Management Excellence Tip to Successful Presentations

Never present anything to a group of people that will be a surprise to them. If the information is new, you need to get in front of each person affected beforehand and “pre-present” the ideas and concepts.

A key to customer satisfaction

Slow to promise, quick to deliver.

How to drive productivity in business meetings

What are the key reasons for having an agenda?

To make positive business improvements, start with this

In our line of work, building and establishing a rapport with our client managers at all levels is a fundamental basis for initiating change within an organization. In order to build this relationship it is critical that we genuinely respect our clients (customers), and equally critical that they feel we respect them.

The key to building a business relationship

It is easy to know your customer professionally; it’s much harder to know them personally. They may have no desire to develop a personal relationship. However, engineering someone to change their behavior usually requires getting them to venture outside their comfort zone.

How to gather information necessary for implementing change

This maxim reflects the fact that you will be far more effective in engineering people to change if you listen more than you talk. It is very relevant for managers because they are often tasked with trying to get people to change how they do things

How to improve business performance through scheduling

If anything differentiates successful businesses and successful business people from the rest of the pack it is their ability to understand this Maxim. You shouldn’t be fooled by its simplicity (or by the awkward grammar).

Common sense strategic thinking

We must always act in our customers’ best interest even though it may sometimes negatively impact our own quality of life in the short term. So what does that really mean?