Improving Productivity and Customer Satisfaction
We understand the unique challenges you face in trying to implement performance improvements in a highly regulated environment and our financial services consulting services can help. We pinpoint opportunities for improvement by identifying bottlenecks and unnecessary complexities in your processes and workflow, prioritizing activities that have the greatest impact on customer satisfaction and productivity.
Coordination breakdowns between product development, sales/distribution, operations, and support can cause increases in processing time, call volume and handle time that lead to poor customer service. Additionally, this causes costs to escalate, as more staff is permanently “required” in response to the temporary spike in poor customer service and complaints.
We address these issues head‐on with a comprehensive approach. By focusing on your process, your management systems, and leadership development of the business units, both silo and holistic, we help implement solutions that improve your operational and administrative productivity, increase service levels, and improve customer retention.
Delivering Measurable Results
Our financial services consulting and insurance consulting services deliver measurable results by working closely with your leadership team to identify and correct operating problems. We consistently deliver greater than 2X return on investment in our fees, with cash neutrality typically occurring in less than 12 months.
We don’t just make recommendations and hand you a report. We work closely with your team to implement programs and process improvements—providing coaching and support every step of the way. We also provide your leaders with the tools and systems they need to control the flow of work, improve communication between departments, and deliver sustained results.