Hospitality and Hotel Consulting

Carpedia Hospitality is a global, implementation-based management consultancy. Owners, management companies, lenders and leaders turn to us to help improve operating performance while enhancing the guest and employee experience. We are experts at developing systems and processes while working alongside your team to implement changes that ensure sustained results. By leveraging our deep experience and knowledge of the industry, Carpedia Hospitality’s unique and best-in-class approach typically results between 200 – 300% return on investment within the first year.

Our sectors include:

  • Hotels & Resorts
  • Cruise Lines
  • Restaurants & Bars
  • Residential
  • Convention Centers & Events
  • Entertainment
  • Golf
  • Ski

Our services include:

 

We have worked with many of the world’s most recognizable hospitality brands and independent businesses to develop tailored solutions, which typically do not require capital expenditures and are achievable within the confines of collective bargaining agreements.

The results yielded by the project were sizable; both in operating profit and in terms of assisting to maintain a best-in-class valuation of the asset amidst an ever evolving and competitive landscape. The team at Carpedia Hospitality has a unique and considered approach that makes them an excellent strategic partner.

CFO

The project led by Carpedia Hospitality has been a catalyst for many positive changes throughout the property. In addition to introducing best-in-class labor controls, my management team challenged a number of our operational processes and further embedded our mantra of being the industry leaders when it comes to continuous improvement.

SVP of Hotel Operations

My managers now have a methodology that they can turn to, to help solve problems that reduce cost or increase revenue is critical for our continued success.

Vice President of Food and Beverage

I appreciate the partnership that we formed with Carpedia through this process. Your firm works with integrity, caring about both the results and also the road to get there. The team consisted of smart and hardworking individuals, with a real knack for working with people.

Area VP

Your on-site team were very proficient with understanding the logistics associated with each department, and effective in establishing solid relationships with our department and executive leadership.

General Manager

Each Program is Unique

Every client has their own mix of brands, locations, and requirements, so we offer tailored solutions. Our management consultants develop performance improvement recommendations that are mindful of your service offerings and culture. Changes are carefully developed and implemented alongside your local leaders, in order to create the ownership necessary for sustained improvement.

How We Work with You

During our unique 2-week opportunity analysis phase, our consulting team uncovers and quantifies processes, management systems, and organizational behavior issues that might be eroding your service levels, ability to generate revenue and profitability. From there a more tailored and extensive project engagement serves to validate opportunities, jointly develop solutions, and implement best practices.

Sustainable and Measurable Improvements

Rather than just deliver our findings and recommendations to you in a report, our consultants actively assist with implementation while coaching, training, and supporting leaders. This ensures the benefits and underlying changes will continue long after we are gone. The performance improvement is carefully tracked, to ensure results are realized in financial performance and satisfaction metrics. Results from our engagements meet or exceed initial expectations over 90% of the time.

Our Carpedia Hospitality team members are experienced professionals who have worked for and consulted with global hospitality brands. We have broad experience working with owners, operators and investors across location types and geography.

Meet our People

Let’s talk about improving operating performance and service levels.