Operational Excellence

What our Clients want

• Improved operating margins and cash flow
• Improved performance reliability
• Results-based management
• Engaged employees
• Culture of accountability

What we do

• Break down the company’s profit picture into revenue and cost drivers that connect the financial world with the operating environment
• Develop a Profit Driver Model (PDM) to understand specific linkages between financial and operational performance
• Identify specific performance objectives and the gaps that need to be addressed
• Determine the key underlying cost drivers such as material, labor or overheads
• Identify gaps in existing processes and management systems and management behaviors
• Determine current and potential processing capacities and then identify the constraints that restrict volume throughput, drive up costs or damage service.
• Once we have a detailed understanding of these operating problems, we work directly with managers to eliminate them or reduce their impact.
• Install layout and process changes to smooth work flow and free up constraints
• Improve the data integrity of information systems
• Build or refine management operating systems  to better control the business
• Provide front-line leaders with the training and tools required to control the flow of work and to improve communication between departments
• Provide management with coordinated and comprehensive operating reports to define accountability and to help them manage the business

Our experience

• Diverse range of industries throughout North America and Europe
• Better than 90% success rate at achieving mutual objectives set out at program set-up which has resulted in many long-term client relationships