Privacy Policy
At Carpedia we respect and protect the privacy of our customers and those who use our website. The following Privacy Statement provides details about how your personal information is collected and used.
Information Collection and Use
Carpedia is the sole owner of information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Carpedia collects information from our users at several different points on our website.
Our website offers several opportunities for visitors to contact us. These “contact” forms are often linked to our mailing list and require users to give contact information such as name and email address. We use this contact information to send users information about our company.
Sharing and Usage
We will never share, sell, or rent your personal information with third parties for their promotional use.
Links
Our site provides links to third-party websites. While on these sites, Carpedia or its partners may collect information about you. Because Carpedia does not control the information policies or practices of these third parties, you should review their privacy policies to learn more about how they collect and use personally identifiable information.
Notification of Changes
If we decide to change our privacy policy, we will post those changes on www.carpedia.com so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
Accessibility Policies
Introduction & Statement of Commitment
Carpedia International Corporation (“the Company”) is committed to providing access to our services to individuals with disabilities that is consistent with the requirements set out in the Accessibility for Ontarians with Disabilities Act, 2005 and related standards and regulations (collectively, the “AODA”). This policy addresses the requirements of the AODA and outlines how the Company will comply with those requirements.
This policy applies to every person who deals with the public or other third parties in Ontario on behalf of the Company and is intended to improve opportunities for people with disabilities.
The Company will establish, maintain, and document a multi-year accessibility plan to outline its strategy to provide equal opportunities for people with disabilities and meet its requirements under AODA requirements. This policy is implemented and reviewed in accordance with the compliance time frames established by AODA, and not less frequently than every five years.
General
The Company will continuously adopt strategies and make reasonable efforts to ensure that people with disabilities have access to the services the Company provides. This includes working to give people with disabilities an equal opportunity to use or benefit from the Company’s services and providing our services in a way that respects the dignity of people with disabilities. We are committed to providing initiatives that will facilitate improved outcomes for people with disabilities.
Customer Service
The Company is committed to providing accessible customer service that meets the needs of each person with a disability, and with the same value and timeliness as others. Efforts made by the Company to provide accessible customer service include allowing the use of assistive devices, support persons, and service animals to assist a person with a disability to access the Company’s premises or services. In situations where an assistive device, support person, or service animal may reasonably pose a security, health, or safety risk to the individual, the Company, or others, the Company may make other reasonable measures available to assist the individual with a disability.
In the event that the Company’s facilities or services used by people with disabilities experience a service disruption, the Company will provide notice, when reasonable, of the disruption.
Feedback
The Company welcomes feedback regarding the way it provides access to services to people with disabilities in writing, over the phone, in person, or in another way that best meets the communication needs of the person providing feedback. The Company will continue to support an array of formats and communications to ensure that the process for receiving and responding to feedback is accessible to people with disabilities upon request.
Information and Communication
When communicating with a person with a disability, the Company will consider the disability to ensure that the communication best meets the needs of the individual. Upon request and where applicable, the Company will arrange to provide communication in accessible formats to facilitate access to the Company’s services, facilities, and emergency procedures in a reasonable timely manner.
The Company will ensure that its website is accessible to members of the public and follow the applicable requirements of the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0 by the dates specified in the AODA, except where it may be deemed impractical.
Employment
The Company will inform employees and the public that accommodation is available for people with disabilities during the application process. If a selected applicant requests accommodation, the Company will consult with the applicant and arrange for suitable accommodation in a reasonable and timely manner.
The Company will inform employees about the policies and provision of job accommodation to support employees with disabilities. In addition, the Company will provide this information to new employees as soon as reasonable after they begin their employment and provide updated information to all employees on the provision of job accommodations that consider an employee’s accessibility needs due to disability.
Upon request, the Company will work with employees to arrange for a suitable and accessible format for communication support. Where applicable, the Company will provide individualized workplace response information to employees who have a disability, as soon as practical after becoming aware of the need for accommodation.
The Company will consider the accessibility needs and individual accommodation plans of its employees with disabilities when providing career development, performance management, and accommodative job duties.
Training
The Company will provide appropriate training to employees working in a Canadian location as soon as practicable after assuming a role that requires training on its accessibility policies along with the requirements of AODA and the Human Rights Code (Ontario) as it pertains to people with disabilities. Records will be stored of the training provided, the dates on which the training was provided, and to whom it was provided to.
For more information about accessibility laws and standards in Ontario, please visit https://www.ontario.ca/page/about-accessibility-laws
2024-2029 Accessibility Plan
As part of Carpedia’s commitment to accessibility, our multi-year accessibility plan outlines our strategy and the actions that have been and will be implemented to prevent and remove barriers and to meet our requirements under the Accessibilities for Ontarians with Disabilities Act (AODA). This multi-year accessibility plan focuses on our initiatives in respect of the AODA’s Accessibility Standards including:
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- Customer service
- Information and communications
- Policies and training
- Employment
- Feedback
This plan applies to Carpedia International, and its related/allied firms as required by the AODA.
Information and Communication
In accordance with the AODA’s Information and Communication Standard, Carpedia will:
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- Establish, review, and update this plan in consultation with people with disabilities to ensure the appropriate barriers are acknowledged and removed,
- Ensure internet websites and web content conform with Level A of the World Wide Web Consortium Content Accessibility Guidelines (WCAG) 2.0,
- Ensure Carpedia provides on request, accessible formats and supports for people with disabilities in a timely manner and at no additional cost to others,
- Ensure conformation with Level AA of the WCAG 2.0 as required by the standard.
Employment
In accordance with the AODA’s Employment Standards Carpedia will:
Ensure inclusive employment processes for recruitment, retention and development within the firm, including:
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- Notification of the firm’s commitment to accessibility and availability of accommodation,
- Provision of accessible formats and communication supports that take into account an employee’s accessibility needs,
- Taking employees’ disabilities and accommodation needs into account in respect of performance management and career development,
- Ensuring processes are in place to support employee / workplace accommodation requests following absences from work and during an employee’s employment.
Policies and Training
Carpedia has and will continue to implement policies and practices and training initiatives in accordance with the AODA by taking the following steps:
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- Training for our people on accessibility in the provision of services to our clients.
- Implementing a statement of our organization’s commitment to meet the accessibility needs of persons with disabilities in a timely manner and in compliance with the AODA’s Integrated Accessibility Standards.
- Training for our people on accessibility standards and human rights legislation, as it pertains to people with disabilities as required by someone’s role.
Training will be provided in a way that best suits the nature of our people’s work.
A Workplace Emergency Response Plan will be provided to employees who have indicated to the firm that they have a disability and require assistance in the event of an emergency.
This plan will be reviewed at least once every five years.
Feedback
Receiving feedback from our employees, clients and the public is an important part of our commitment to accessibility. Our feedback process includes:
Internally – by contacting the VP, People directly by way of email, telephone, Teams or in-person as necessary.
Externally – by filling out the Contact Us form located on our website. This form is fully accessible for persons with disabilities.
We will continue to monitor and respond to feedback promptly.
For more information on this accessibility plan, please contact us at 905-337-3407.