Optimization not Validation “Give me six hours to chop down a tree and I will spend the first four sharpening the axe.” – Abraham Lincoln In our last issue of Carpedia Chronicles,
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Digital transformation is top-of-mind for business leaders across nearly every industry, but whether you are “going digital” for the first time or upgrading an existing platform, failing to align your operations can
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Lesson Learned #48 It’s not as popular in management discussions as it once was, but every so often we hear someone talk about the need to empower employees. No one would ever
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The backstory on 52 Maxims was that we worked for The Ritz-Carlton Hotel Co. for a number of years; during that time were introduced to their concept known as “The Basics” that consisted of 18 fundamentals of service, which they used as daily reminders for their staff.
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One of our senior partners once had a sales meeting with an executive for a company headquartered in London, England. The executive had a beautiful office with a stunning view of Trafalgar Square.
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Lesson Learned #30 American psychologist Abraham Maslow was reportedly an optimist, famous for his hierarchy of needs. He is also credited with the phrase: “If all you have is a hammer, everything
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Lesson Learned #24 Here’s a joke we often hear: Consultants take your watch, tell you what time it is, and then keep your watch.” It’s funny and, like most jokes, it’s at
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Lesson Learned #31 It’s a lot easier to add cost when times are good than it is to reduce cost when times are bad. Maybe one of the more obvious lessons we’ve learned
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Despite the apparent wisdom of not trying to reinvent the wheel, we’ve actually learned over the years that it is vital for most businesses to do exactly that.
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Many companies have corporate improvement teams of one kind or another, such as quality or Lean or Six Sigma or some combination. And sometimes they bring in outside consultants to serve a similar role.
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