Addition is easier than subtraction

Lesson Learned #31 It’s a lot easier to add cost when times are good than it is to reduce cost when times are bad. Maybe one of the more obvious lessons we’ve learned

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Operations needs to own the project

Many companies have corporate improvement teams of one kind or another, such as quality or Lean or Six Sigma or some combination. And sometimes they bring in outside consultants to serve a similar role.

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Every manager’s above average

Lesson Learned #23 There is an interesting phenomenon called the “above-average effect” which is the tendency of most people to believe they are above average, despite the obvious math contradiction that introduces.

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Too many reports, too little time

Lesson Learned #8 When we work for an organization we always look closely at how managers plan, execute the plan and then report on the results. We’ve learned over time that the

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Clients Don’t Care What Consultants Think

Lesson Learned #4 One of the key things clients expect in a performance improvement project is that their managers will take ownership of the changes that are required to improve performance. That’s not

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Slowing Down to Speed Up

We once worked with a company that manufactured specialty vehicles who was close to going bankrupt.  When we went in to assess the situation, we discovered that more than half the vehicles

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