The power of momentum

Change-management projects can be affected by shifts in positive and negative momentum. It’s the reason that most change efforts stress the need to demonstrate some “quick wins” early in the engagement.

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Where are all the front-line managers?

A number of years ago, we started an interesting study called the “whereabouts” study. The idea behind the study was to try to illustrate where a front-line manager spends most of his or her time during the course of the day; correlate it to what is actually happening in the business at the same time

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Why CEOs struggle to align their organizations

Properly integrated management systems are the most important tool that a CEO has for aligning an organization and creating a culture of accountability and continuous improvement. Management systems help all management levels plan, execute, report and improve their area of responsibility in accordance with the CEO’s strategic direction.

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The origin of “R2”

When we studied organizations and how management reacted to off-schedule conditions or variances from their plan, we noticed that results that came relatively close to an objective were generally considered “good enough.”

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The art of seeing opportunity

When we bring new consultants on board, they usually don’t see opportunity when we ask them to observe a functional process. We have to teach them what to look for — and then train them how to watch the process objectively.

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The problem and need for savings evaluations

Financial managers are often skeptical when they hear people claim that their projects have generated, or will generate, substantial financial benefit. There is often a long legacy of projects or investments that were based on some type of ROI.

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