The least managed part of a business

Lesson Learned #5 One of the more intriguing things we’ve learned working across industries and across functional areas is that the actual point where work physically gets done, what we call the

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Clients don’t care what consultants think

Lesson Learned #4 One of the key things clients expect in a performance improvement project is that their managers will take ownership of the changes that are required to improve performance. That’s not always

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