The importance of the ‘double check’

Nothing damages someone’s professional credibility as quickly as an error, even a minor one. While a simple calculation error or typo can seem trivial in the scheme of things, it implants doubt into your customer’s mind.

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Train yourself to overcome adversity in the workplace

Adversity is an unfortunate inevitability of life, and the business world is no exception. Adversity in business can come in many forms: a difficult staff relationship, misunderstandings or misperceptions among a group, or conflicting objectives of different functions.

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Did your business reach its objectives today?

When a closed ended question is asked, the response that is being looked for is often a “Yes” or a “No.” But when a closed ended question is asked and somebody starts to speak and does not immediately respond to the actual closed question, the real answer is almost always, “No.”

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