The key to building a business relationship

It is easy to know your customer professionally; it’s much harder to know them personally. They may have no desire to develop a personal relationship. However, engineering someone to change their behavior usually requires getting them to venture outside their comfort zone.

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To improve business performance, know your numbers

“Know your numbers” refers to what we call R1 and R2. R1 refers to “Results” in a defined base period against which improvement can be measured. R2 refers to the actual “Required Results” you are trying to achieve.

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Questions & Answers on Active Management

We asked Jennifer Wright Fletcher, a Director at Carpedia ….How do you describe Active Management to the clients you work with? We discuss the concept that Active Management is a scheduled, one-on-one interaction

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