When managers don’t assign work

A lot of productivity is lost due to how work is assigned, or in this case, when it’s not assigned. What we often see is that the manager plays the role of a work collator, someone who creates a backlog of tasks that an employee can draw from. Work is “loaded” as opposed to “assigned.”

Read More

The surprising importance of SMART work assignments

We spend a lot of time during our diagnostic phase doing “day-in-the-life” studies. The purpose of these studies is not to watch an individual, it’s to watch the process flow and transfer points at what we call “the point of execution.”

Read More

The opportunity that hides in plain sight

Cyril Parkinson wrote a humorous essay for The Economist magazine, in part drawing from his experience working in the British Civil Service. He observed that work tends to fill the time available for its completion.

Read More
Page 5 of 22« First...34567...1020...Last »