Don’t send back the Heineken

Lesson Learned #32 After a successful project at a large regional hospital, the Carpedia team went out to celebrate at a local restaurant. As we sat down for dinner, one of the

Read More

The problem with industry experts

Lesson Learned #30 American psychologist Abraham Maslow was reportedly an optimist, famous for his hierarchy of needs. He is also credited with the phrase: “If all you have is a hammer, everything

Read More

Nobody gets their MBA to be a salesperson

Lesson Learned #29 One of our past clients built a dominant company in a somewhat unattractive industry by creating what was essentially a sales company. He recruited and assembled the best salespeople

Read More

What does “implementation” mean anyway?

Lesson Learned #28 Twenty years ago, very few consulting firms wanted to implement their recommendations. This was seen as somehow “pedestrian.” Since then, Y2K and various ERP system advances have pushed many IT-based

Read More

Attack the red time first

Lesson Learned #27 When we do studies in an area, the primary purpose at the highest level is to separate the value-added time from the non-value-added time. We define non-value-added as time that

Read More

Too many good ideas

Lesson Learned #24 Here’s a joke we often hear: Consultants take your watch, tell you what time it is, and then keep your watch.” It’s funny and, like most jokes, it’s at

Read More

What do you mean by a “good” day?

Can you imagine someone playing golf every day without a scorecard? Just walking around the course hitting the ball towards some distant flag. Yet that is exactly how many people work, every single day.

Read More