Lost in translation

We were doing some work for The Ritz-Carlton Hotel Company and they asked us to train some of their European Quality Managers in Istanbul. The session was going well and we got to the problem solving exercise.

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Start with the conclusion

Lesson Learned #20 There is a pretty funny story about a lesson learned by a consultant. It was told to us by a client who himself was an ex-consultant so we have

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A strategy needs to solve a problem

Lesson Learned #17 One of our early clients asked us if we were interested in helping him develop a strategy for one his company’s divisions. We said of course, and without asking him enough

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The problem with corporate pool tables

Lesson Learned #15 The first significant purchase made by the Carpedia partnership, about four months after starting operations and despite the protest of spouses, was a custom-made pool table. It wasn’t purchased

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The black box of scheduling

Lesson Learned #14 We have learned over the years that scheduling is one of the most important and least understood aspects of many organizations. Its possible because it’s generally so dull as a topic.

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Why wall maps trump PowerPoint decks

Lesson Learned #13 We are well known by our clients for very large wall map presentations. Before the digital revolution these maps were extremely cumbersome to put together. Newly minted MBAs brought

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Avoid empty jargon

Lesson Learned #12 In the early days of the company the founders had to figure out how to position the firm in the consulting market. They came from both strategy and operational

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