Improving Operational Processes and Productivity Standards

As Orlando’s hospitality industry rapidly expanded and the labor market grew tighter, a large resort complex with consistently high occupancy enlisted the support of Carpedia Hospitality to tighten operations while effectively meeting the needs of their mix of convention and leisure guests.

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Labor management rollout; multi-service level portfolio

Carpedia Hospitality was engaged to identify solutions and strategies for their luxury, mid-tier, and select service offerings that would increase profitability while maintaining the desired level of service for their business and leisure guests.

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RECOGNIZE LOCAL CULTURAL NUANCES WHEN IMPROVING PERFORMANCE

One of the big five, multinational hotel chains engaged Carpedia Hospitality to improve operational efficiency at three of their most prominent assets in Japan. Due to high guest expectations and a cultural tendency toward low turnover, the hotels required a new approach to optimize their processes in order to ensure service consistency, and to construct precise staffing models to drive long term financial success.

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Reducing Costs by 8% at a Popular Historical Attraction

A private, family-owned estate has transitioned over several decades into the popular historical attraction, wine company, and hotel it is today. The executive management team engaged Carpedia Hospitality to identify opportunities for operational improvement, synergy, and cohesion across the various business units.

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Staffing for Success in a Competitive Labor Market

Owners of a large resort complex prepared to open a new hotel in a competitive labor market, they wanted to analyze the hiring process of their shared Human Resources department to determine whether the undertaking of staffing the new property could be handled by the existing recruiting team.

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Maximizing Seasonal Performance

A ski resort near Lake Tahoe required support in building straightforward strategies for cost management that could be easily implemented by their seasonal leadership team. The property’s owners engaged Carpedia Hospitality to establish operational baselines and guide the resort toward maximized profitability.

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RE-OPENING F&B AFTER COVID-19

An upscale hotel required support in optimizing operating strategies for re-opening after a four-month closure during the COVID-19 pandemic. The client had a specific interest in identifying the ideal food and beverage service offerings for the short-term and mid-term periods in order to align with the projected volume rebound. The property’s owners engaged Carpedia Hospitality to guide the leadership team towards maximizing profitability within this new operating environment.

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