RECOGNIZE LOCAL CULTURAL NUANCES WHEN IMPROVING PERFORMANCE

One of the big five, multinational hotel chains engaged Carpedia Hospitality to improve operational efficiency at three of their most prominent assets in Japan. Due to high guest expectations and a cultural tendency toward low turnover, the hotels required a new approach to optimize their processes in order to ensure service consistency, and to construct precise staffing models to drive long term financial success.

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Large, Independent Resort & Attraction

A private, family-owned estate has transitioned over several decades into the popular historical attraction, wine company, and hotel it is today. The executive management team engaged Carpedia Hospitality to identify opportunities for operational improvement, synergy, and cohesion across the various business units.

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Large Themed Resort – Human Resources Operations

Owners of a large resort complex prepared to open a new hotel in a competitive labor market, they wanted to analyze the hiring process of their shared Human Resources department to determine whether the undertaking of staffing the new property could be handled by the existing recruiting team.

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Large Ski Resort

A ski resort near Lake Tahoe required support in building straightforward strategies for cost management that could be easily implemented by their seasonal leadership team. The property’s owners engaged Carpedia Hospitality to establish operational baselines and guide the resort toward maximized profitability.

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Branded, upscale hotel re-opening f&b after covid-19

An upscale hotel required support in optimizing operating strategies for re-opening after a four-month closure during the COVID-19 pandemic. The client had a specific interest in identifying the ideal food and beverage service offerings for the short-term and mid-term periods in order to align with the projected volume rebound. The property’s owners engaged Carpedia Hospitality to guide the leadership team towards maximizing profitability within this new operating environment.

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Branded, Luxury Resort

After a history of successful collaboration, an ownership group requested Carpedia Hospitality’s support in identifying opportunities for improvement and enhancing the service model of its newest investment, a luxury resort on Maui.

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Large hotel portfolio, various brands & levels of service

After a series of successful deep-dive workforce management projects with Carpedia Hospitality in its largest properties, a hotel ownership group became interested in exploring a way to generate similar profitability results in their properties that could not support a full-scale program.

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Luxury Golf Course and Club

Luxury Golf Course and Club After successfully collaborating with Carpedia Hospitality to install a labor management program in their ultra-luxury hotel property, an ownership group in the Caribbean hoped to apply the

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