The problem with industry experts

Lesson Learned #30 American psychologist Abraham Maslow was reportedly an optimist, famous for his hierarchy of needs. He is also credited with the phrase: “If all you have is a hammer, everything

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The problem with corporate pool tables

Lesson Learned #15 The first significant purchase made by the Carpedia partnership, about four months after starting operations and despite the protest of spouses, was a custom-made pool table. It wasn’t purchased

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Too many reports, too little time

Lesson Learned #8 When we work for an organization we always look closely at how managers plan, execute the plan and then report on the results. We’ve learned over time that the

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Clients don’t care what consultants think

Lesson Learned #4 One of the key things clients expect in a performance improvement project is that their managers will take ownership of the changes that are required to improve performance. That’s not always

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