Accountability in business drives results
People take on a victim position when they refuse to accept the accountability for the job they are assigned.
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The first thing to do when a client (or manager) asks you a question
Many people have a knee-jerk reaction to questions, and answer too quickly, assuming the question is challenging them in some way.
How to drive productivity in business meetings
What are the key reasons for having an agenda?
To make positive business improvements, start with this
In our line of work, building and establishing a rapport with our client managers at all levels is a fundamental basis for initiating change within an organization. In order to build this relationship it is critical that we genuinely respect our clients (customers), and equally critical that they feel we respect them.
How to gather information necessary for implementing change
This maxim reflects the fact that you will be far more effective in engineering people to change if you listen more than you talk. It is very relevant for managers because they are often tasked with trying to get people to change how they do things
Humble leaders yield better business results
To be successful in anything you need to be exceptional in what you do. But when your success is dependent on working with others, you also need to be humble with the people with whom we work.