December 05, 2013
During a change program, everyone goes through a real emotional roller coaster. You tend to be a little overly optimistic at the front end
November 15, 2013
Lesson Learned #48 It’s not as popular in management discussions as it once was, but every so often we hear someone talk about the need to empower employees. No one would ever
August 21, 2013
Lesson Learned #34 Several years ago we worked in a factory that produced cookies and crackers, along with various other sweet and salty treats. Production scrap was sold off to local farmers and
May 16, 2013
Can you imagine someone playing golf every day without a scorecard? Just walking around the course hitting the ball towards some distant flag. Yet that is exactly how many people work, every single day.
May 10, 2013
Lesson Learned #19 We have a fairly well outlined performance compensation plan for all of our staff based on the actual attainment of measurable results. Not willing to leave a good thing
March 15, 2013
Lesson Learned #14 We have learned over the years that scheduling is one of the most important and least understood aspects of many organizations. Its possible because it’s generally so dull as a topic.
March 13, 2013
Lesson Learned #13 We are well known by our clients for very large wall map presentations. Before the digital revolution these maps were extremely cumbersome to put together. Newly minted MBAs brought
March 08, 2013
Lesson Learned #11 In some ways this lesson was learned similarly to the second one we wrote about, when we inexplicably chose a national trucking convention to criticize the trucking industry. When
December 04, 2012
Lesson Learned #5 One of the more intriguing things we’ve learned working across industries and across functional areas is that the actual point where work physically gets done, what we call the
September 07, 2012
For accountability to work, which is necessary if you want to manage performance, people must be truly accountable for at least what they can actually manage.