Don’t feed the pigs

Lesson Learned #34 Several years ago we worked in a factory that produced cookies and crackers, along with various other sweet and salty treats. Production scrap was sold off to local farmers and

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What do you mean by a “good” day?

Can you imagine someone playing golf every day without a scorecard? Just walking around the course hitting the ball towards some distant flag. Yet that is exactly how many people work, every single day.

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The black box of scheduling

Lesson Learned #14 We have learned over the years that scheduling is one of the most important and least understood aspects of many organizations. Its possible because it’s generally so dull as a topic.

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Why wall maps trump PowerPoint decks

Lesson Learned #13 We are well known by our clients for very large wall map presentations. Before the digital revolution these maps were extremely cumbersome to put together. Newly minted MBAs brought

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What you say, what they hear

Lesson Learned #11 In some ways this lesson was learned similarly to the second one we wrote about, when we inexplicably chose a national trucking convention to criticize the trucking industry. When

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The least managed part of a business

Lesson Learned #5 One of the more intriguing things we’ve learned working across industries and across functional areas is that the actual point where work physically gets done, what we call the

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