Didn’t we already do this?
In the last Opportunity, we discussed the need to look at processes as a whole before descending into the activities of individuals within the process. One of the benefits of analyzing organizations
Read More
The mistake of studying people and not processes
One of the obvious places to look for opportunities to improve is to study a process within the organization and see if you can make it better (simpler, faster, or less expensive
Read More
How does this impact me?
The third piece of the organizational alignment puzzle is how the reward system supports it or not. Rewards, whether compensation or recognition, have a powerful influence on people’s behaviors and can upend
Read More
Are there any questions?
Due to the fact that we travel to our clients, it’s difficult to get many of our staff together in one place at one time. Twice a year we make an effort
Read More
Is everyone on the same page?
In the last Opportunity we talked about the need for organizational alignment and that there were three sub-components. In this article we will focus on the first component, clarity of direction (organizational Read More
How to straighten out alignment
Over the years we have become increasingly fond of the term “alignment” even though it sounds a little like one of those typical buzz words. It’s a very good concise word for
Read More
The ten key profit drivers
When we look at organizations to assess opportunity, we focus on ten key profit drivers.
Read More
Are suggestion boxes useful?
Suggestion boxes are one of those seemingly good ideas that can easily backfire. When we are studying a process area we create a big wall map which is a visual presentation of how the process works. It makes it easy for employees to see how and where their part of the process fits into the whole.
Read More
Managing vertical functions in a horizontal process
Due to the functional nature of most organizations, workload can become quite easily unbalanced when you look at it from the perspective of a horizontal process.
Read More
In search of world-class performance
World-class, or best-in-class, are terms that organizations like to use to either describe themselves or to use as a benchmark comparison. These terms are often used as some kind of blanket description.
Read More