September 07, 2012
For accountability to work, which is necessary if you want to manage performance, people must be truly accountable for at least what they can actually manage.
August 20, 2012
There is a tendency in our business (management consulting) to think we know quite a lot about the functional areas or businesses we study.
August 02, 2012
We had done quite a lot of work in one particular industry and through word of mouth we were invited to speak at a national convention. We prepared an insightful speech that
July 20, 2012
In project-based work like ours, a strong start is critical because the customer may be slightly uneasy having just made a significant buying decision.
June 26, 2012
There are a couple of other good reasons to take notes. Taking notes during a meeting is respectful. It tells the person speaking or presenting that you are actually interested in what they have to say. It also forces you to listen more intently to the actual points being made.
June 21, 2012
“Broken windows” of various sorts are common in most businesses from obvious work flow clutter to less obvious errors or inconsistent formats in a presentation, spelling mistakes in a memo, etc.
June 13, 2012
In most businesses there are many opportunities that require attention but with limited time and resources management must focus their energies on the critical few.
June 05, 2012
Loyalty tends to be stronger to those closer to you or with whom you share some kind of common objective.
March 11, 2012
Business problem solving requires clear structured thinking. This is the basis of this Maxim. Being clear and logical requires the consistent application of MECE.