Appearance, environment, history, politics, and what’s going on in someone’s personal life all shape how we judge others. So the real challenge for managers is to be fair in determining what exactly “merit” refers to when a he or she recognizes, rewards or meters out consequence.
When a closed ended question is asked, the response that is being looked for is often a “Yes” or a “No.” But when a closed ended question is asked and somebody starts to speak and does not immediately respond to the actual closed question, the real answer is almost always, “No.”
“Know your numbers” refers to what we call R1 and R2. R1 refers to “Results” in a defined base period against which improvement can be measured. R2 refers to the actual “Required Results” you are trying to achieve.
“Results not reports” resonates with many business executives. There are few things more common than a stockpile of old reports filled with well-intentioned plans gathering dust in an executive’s bookshelf or buried in a data storage folder.