Managers assign work unevenly

Uneven work assignment is a management problem, not a worker problem. Management’s job is to try to elevate the overall group productivity.

Read More

Managers assign work without time parameters

We were working for a large software development company. One of the big operating concerns was the timely coordination of coding and testing. Being off-schedule can cause a serious breakdown in the

Read More

When managers don’t assign work

A lot of productivity is lost due to how work is assigned, or in this case, when it’s not assigned. What we often see is that the manager plays the role of a work collator, someone who creates a backlog of tasks that an employee can draw from. Work is “loaded” as opposed to “assigned.”

Read More

The surprising importance of SMART work assignments

We spend a lot of time during our diagnostic phase doing “day-in-the-life” studies. The purpose of these studies is not to watch an individual, it’s to watch the process flow and transfer points at what we call “the point of execution.”

Read More

What are we actually trying to improve?

“Boiling the ocean” is one of those phrases that can be quite accurate but is still slightly irritating to use or hear. It refers to analyzing something to death or tackling a

Read More

Why happy customers aren’t enough

Over the years we’ve done a number of studies to try to help our clients find out what their customers think of them. These types of studies are often packaged under the

Read More

In search of opportunities

Opportunities exist everywhere in organizations, because businesses are constantly changing in both subtle and not-so-subtle ways. We spend a lot of time observing organizations of all shapes and sizes, and it is truly fascinating to see how they operate.

Read More

The problem with management training

Observation #49 In the relatively early days of our company, a few partners took a high-speed driving course on an old Formula 1 race track just outside Montreal. The conversation over dinner

Read More