The most dangerous kind of resistance

Lesson Learned #49 One of the interesting things we’ve learned is that the manager who is initially the most outspoken opponent of starting a performance-improvement program often ends up its greatest champion.

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Operations has to own the project

Many companies have corporate improvement teams of one kind or another, such as quality or Lean or Six Sigma or some combination. And sometimes they bring in outside consultants to serve a similar role.

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What’s the real problem?

An auto-parts supplier who made plastic components for a large car manufacturer needed to increase the throughput of one of its production lines, because the line was losing money.

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The problem with industry experts

Lesson Learned #30 American psychologist Abraham Maslow was reportedly an optimist, famous for his hierarchy of needs. He is also credited with the phrase: “If all you have is a hammer, everything

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