Variability is difficult to manage

One of the things we look for when we examine organizations is the degree of variability present. The more variability, the harder it is to manage. Variability can be both inherent in the nature of the industry and it can be self-imposed through policy or errors.

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The office can learn from the shop floor

The basic principles of management don’t change from industry to industry, or one environment to another. In many ways, the shop floor has been a leader in management practices.

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Don’t forget the actual workers

Lesson Learned #36 We were working for a company that made aircraft landing gear (actually the company legacy included making landing gear for Apollo space missions). One of our consultants was working

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What do you do with a “variance”?

Lesson Learned #35 When Six Sigma arrived on the management scene many years ago, it caused quite a lot of confusion for both us and our prospective clients. How is Carpedia different from

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The black box of scheduling

Lesson Learned #14 We have learned over the years that scheduling is one of the most important and least understood aspects of many organizations. Its possible because it’s generally so dull as a topic.

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