Customer Service & Operational Excellence Consulting
Customer service expectations are constantly rising due to the use of new technologies and ever increasing competition. Your margin for error is razor thin, as any breakdowns in service can lead to customer dissatisfaction and attrition. Further, with online rating and social tools in consumer’s hands, they now wield unprecedented power to impact your brand perception related to service quality. With so much at stake, operations excellence consulting firms have a lot to offer your business.
Whether the service you are providing is transactional and immediate (e.g. retail clerk, registered nurse), or complex and ongoing (e.g. claims agent, lawyer), today’s new standard of service excellence requires organizations to execute flawlessly during every customer interaction. For more than 20 years, Carpedia’s customer service consulting has helped companies to create a strong customer service-focused culture, along with the systems, processes, and behaviors that ensure superior service levels are maintained over time.
Achieving Service Excellence
Improving customer service performance requires figuring out better ways to understand and predict customer demand, as well as making sure your organization’s operations have the capacity and flexibility to provide the services when customers need them—and to do this at the lowest possible cost. Carpedia’s consulting has a proven record of helping clients figure out this delicate balance.