Senior Living Consulting Services

As the demographic trend of the baby boomers approach an age where their care requirements dictate a need to transition to facilities providing better lifestyle options, the senior living industry continues to grow and attract investment. On-going challenges related to asset management coupled with uneven occupancy demand and a constrained labor market put pressure on both the asset owner and the operator and can strain the organization’s employees and hinder its cultural development. This is where a consulting firm who understands the issues facing owners and operators comes in.

For 25 years, Carpedia’s senior living consulting services have produced measurable financial returns for our industry clients through a collaborative process that better aligns the values, numbers and people in an organization. Our transformational approach establishes a framework to improve culture, resident experience and the bottom line.

We have extensive experience in various aspects of senior living:

  • Budgets
  • Sales channel effectiveness
  • Pricing
  • Staffing models
  • Scheduling
  • Operational excellence
  • Shared services support (IT, HR, Finance, Capital Planning)
  • Culture and Leadership education & development
  • Continuous improvement and problem solving

Improving Service Delivery and Financial Performance

As your portfolio grows either through development or acquisition, properly aligning your teams with a well-functioning management performance system is essential to ensure consistency of service and predictable financial performance.

Carpedia’s senior living consulting services tackles the core issues at any seniors community using a comprehensive, results-based methodology. By focusing on the interrelated areas of your business planning, processes, and people, we help you develop a more consistent brand standard to align with service requirements and overall performance.

The methodology that Carpedia employed was extremely successful because it engaged our management group and provided them with the tools to be more effective in how they manage their accountabilities. We have a strong culture of accountability and delivering on our strategic initiatives. However, our Carpedia project strongly reinforced and improved on our manager’s capability to embed this culture right at the front line. In addition, the reporting tools have helped us rationalize our reporting and focus on those elements that are most important to the success of our team.

Executive Vice President / Chartwell Seniors Housing REIT

The improvements for Chartwell coming out of your review have exceeded my expectations. The teams are looking at their issues differently and are using a significantly different approach to problem solving. Accountability and focus have been improved with better clarification of job functions.

I wanted to pass along our appreciation for the workplace redesign efforts that you supported in many of our Amica communities. Each and every one of you built relationships of trust with our regional and local leaders – not easy to do when coming in as strangers tasked with facilitating change. Your team did this by really taking the time to deeply understand our business…your team opened our eyes to the efficiencies that could be captured. The work started by your team in 10 sites continues and we are expanding lessons learned to other Amica communities.

Delivering Measurable Results

Our teams deliver measurable results by working closely with your leadership to tighten the process and assumptions that drive the planning of the business. We work alongside executive, regional and community leadership teams to identify the planning and operational impediments that cause bottlenecks, delays, and impact resident service. In addition to standardizing department workflows, we work with management to develop and install the tools they need to more effectively plan, execute and measure performance at a community. Our one-on-one leadership development is unique among consulting firms and shifts the culture of an organization to focus on the business expectations and problem resolution.