Want Lasting Results? Don’t Overlook Your People
Executive leaders are often skilled at identifying what they would like to achieve in terms of results.
Peter Follows
Here’s What Businesses Can Learn From Aaron Rodgers’ Season-Ending Injury
Success cannot and should not depend on one person alone.
Change Requires Change: How To Create Sustainable Improvements
From supply chain issues to workers quitting and economic fluctuations, companies today face plenty of ...
The misconception about employee empowerment
Lesson Learned #48
It's not as popular in management discussions as it once was, but every so often we hear ...
It’s easy to lose sight of the purpose
The backstory on 52 Maxims was that we worked for The Ritz-Carlton Hotel Co. for a number of years; during that time were introduced to their concept known as “The Basics” that consisted of 18 fundamentals of service, which they used as daily reminders for their staff.
The danger of assumptions
One of our senior partners once had a sales meeting with an executive for a company headquartered in London, England. The executive had a beautiful office with a stunning view of Trafalgar Square.
The problem with industry experts
Lesson Learned #30
American psychologist Abraham Maslow was reportedly an optimist, famous for his hierarchy of ...
Too many good ideas
Lesson Learned #24
Here's a joke we often hear: Consultants take your watch, tell you what time it is, and then ...
Addition is easier than subtraction
Lesson Learned #31
It’s a lot easier to add cost when times are good than it is to reduce cost when times are ...
Actually, you do need to reinvent the wheel
Despite the apparent wisdom of not trying to reinvent the wheel, we've actually learned over the years that it is vital for most businesses to do exactly that.
Operations needs to own the project
Many companies have corporate improvement teams of one kind or another, such as quality or Lean or Six Sigma or some combination. And sometimes they bring in outside consultants to serve a similar role.
Every manager’s above average
Lesson Learned #23
There is an interesting phenomenon called the "above-average effect" which is the tendency of ...