Are suggestion boxes useful?

Suggestion boxes are one of those seemingly good ideas that can easily backfire. When we are studying a process area we create a big wall map which is a visual presentation of how the process works. It makes it easy for employees to see how and where their part of the process fits into the whole.

Read More

In search of world-class performance

World-class, or best-in-class, are terms that organizations like to use to either describe themselves or to use as a benchmark comparison. These terms are often used as some kind of blanket description.

Read More

The unlikable tendencies of a consultant

Contrarians have an innate desire to be skeptical, take opposing viewpoints, and want to do things differently. Although it can be slightly irritating for others in a social setting, it’s very helpful when you are looking for opportunities in a business.

Read More

The surprising importance of SMART work assignments

We spend a lot of time during our diagnostic phase doing “day-in-the-life” studies. The purpose of these studies is not to watch an individual, it’s to watch the process flow and transfer points at what we call “the point of execution.”

Read More

How many managers does an organization need?

Sometimes we do a study that we call the “Span of Control” analysis, where we look at how many subordinates report directly to each manager in an organization. It’s a more difficult study than it sounds, because the way organizational charts are drawn is not always how they really are.

Read More

They myth of working smarter, not harder

It’s not easy for any operation to go through a performance improvement change. Consultants love to say that people should: “Work smarter, not harder,” but that can be a false dichotomy.

Read More

Two ways to sequence a findings presentation

We’ve written frequently about the need to look at operating problems from three vantage points: the actual process of how things get done; the management system that is used to control the process; and actual management behaviors

Read More
Page 1 of 41234