Finding opportunities in quality

Quality has gone through many evolutions over the last twenty years driven by the popularity of gurus like Juran, Deming, and to a lesser degree, Crosby. Different concepts have caught on like

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Finding opportunities in maintenance

As technology has advanced and organizations have become more and more reliant on smoothly running equipment, viewing maintenance as a critical function to support throughput, rather than as a cost center to

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Finding opportunities in sales areas

The main focus for performance improvement is to improve sales effectiveness and efficiency. In essence, can you sell more higher margin things at a lower total cost?

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Why it’s hard to eliminate backlogs

Work expands because there is no additional work available.” If people are aware that no work awaits them after they complete their current tasks, they will naturally start slowing the rate of completion to avoid running out of work. This is very common in project-based work environments.

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