Building Exceptional Organizations
Over 70% of major change initiatives fail. Despite the continued investment of company time and resources, large-scale transformation projects struggle to deliver sustainable results. That’s because change requires change, and the key to achieving sustainable results is creating an environment within your organization that supports the ongoing, dynamic management of process, performance, and people.
In his book, Results Not Reports®, Peter Follows brings 30 years of operational management consulting experience to the forefront, detailing critical insights for executives and decision-makers hoping to lead change.
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Results
Process
Where to Look
- The Results Equation
- Assess the Opportunity
- Create a Results Strategy
Performance
What to Improve
- Improve Processes
- Align Performance
- Develop People
People
How to get results
- Focus the Effort
- Prepare for Change
- Implement Change
Structured in a 3×3 framework, the book’s nine chapters are broken down into three parts consisting of three chapters, each outlining strategies that interact to drive operational excellence. The result is a reference book that leaders can return to throughout their change management timeline to reassess and get their operations back on track, revisiting sections depending upon where they are in the process.
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The Where to Look section discusses the most common challenges we typically find and suggests methods to target improvement. It provides insight into the following questions:
- How do you identify gaps in financial and operating performance?
- How do you quantify the extent of the problems?
- How do you build a project strategy to close the gaps?
The What to Improve section is about the practical steps you need to take to improve various aspects of the organization and build a playbook. It provides insight into the following questions:
- How do you improve operating processes?
- How do you align performance systems?
- How do you coach and train managers to interact with their employees?
The How to Get Results section focuses on how to install changes so that they stick. Some of the questions it addresses include the following:
- How do you align the organization around your plan?
- How do you train your managers to think and act differently?
- How do you implement changes and protect your gains?