Common Challenges, Part 2: How performance tools get misaligned
Did you have a good day? How do you know?
When our consultants ask front-line managers or employees if they have ...
Peter Follows
Common Challenges Part 1: Troubleshooting Your Processes
Most processes, either on the shop floor or in the office, only operate at about 60% of their true capacity. That ...
Want Lasting Results? Don’t Overlook Your People
Executive leaders are often skilled at identifying what they would like to achieve in terms of results.
Here’s What Businesses Can Learn From Aaron Rodgers’ Season-Ending Injury
Success cannot and should not depend on one person alone.
Change Requires Change: How To Create Sustainable Improvements
From supply chain issues to workers quitting and economic fluctuations, companies today face plenty of ...
The misconception about employee empowerment
Lesson Learned #48
It's not as popular in management discussions as it once was, but every so often we hear ...
It’s easy to lose sight of the purpose
The backstory on 52 Maxims was that we worked for The Ritz-Carlton Hotel Co. for a number of years; during that time were introduced to their concept known as “The Basics” that consisted of 18 fundamentals of service, which they used as daily reminders for their staff.
The danger of assumptions
One of our senior partners once had a sales meeting with an executive for a company headquartered in London, England. The executive had a beautiful office with a stunning view of Trafalgar Square.
The problem with industry experts
Lesson Learned #30
American psychologist Abraham Maslow was reportedly an optimist, famous for his hierarchy of ...
Too many good ideas
Lesson Learned #24
Here's a joke we often hear: Consultants take your watch, tell you what time it is, and then ...
Addition is easier than subtraction
Lesson Learned #31
It’s a lot easier to add cost when times are good than it is to reduce cost when times are ...
Actually, you do need to reinvent the wheel
Despite the apparent wisdom of not trying to reinvent the wheel, we've actually learned over the years that it is vital for most businesses to do exactly that.