A producer of retail, shelf edge labels was challenged with high turnover and unpredictable output. In a prior engagement with Carpedia, the team identified an opportunity to improve their onboarding structure and develop a consistent, repeatable training experience for new and current employees. At the time, their current situation led the client to initially opt to create and initiate a training program without Carpedia’s help.
Shortly after the engagement, the operational leader reached out to Carpedia for assistance, and Carpedia was asked to design a training program that would be scalable to all 10 of the client’s facilities but piloted in their Dallas location.
The following opportunities were identified:
- The onboarding of new employees lacked structure, fostered minimal skill development, and led to increased new hire turnover
- Current employee talent development was limited, which contributed to low employee satisfaction and low retention
- There were gaps in tools available to track intra-day progress making it difficult for frontline leaders to provide proactive coaching and follow up
The Solution
Carpedia partnered with the client to define and install a training program that focused on increasing skills proficiency, improving the new-hire and current employee experience, and reducing turnover while simultaneously improving productivity. The program aimed to align with the organization’s renewed focus on both cultural and organizational growth.
- Revamping the onboarding process to align employees with
the organization’s culture and required skills - Creating an onboarding/employee development team inclusive of Site
- Management, Human Resources, Frontline Leadership, and Training Ambassadors
- Defining, baselining, and creating an ongoing measurement process for critical skillsets
- Consolidating disparate training material into a cohesive training program including instructional videos and SOPs
- Developing a network rollout strategy and training an organization lead to manage the training program
- Management training and on-the-floor coaching
- Increased employee performance through creating personal and departmental goal visibility
The Results
The engagement led to a shift in organizational culture by aligning employees with the organization’s needs right from onboarding, creating a cross functional team to drive program sustainability, and enhanced visibility into performance.
The on-boarding and training program led to:
- Improved employee retention by 60%
- 3:1 ROI on productivity improvement
- A forum for identified trainers to correctly develop new and current team members
- Organizationally engrained training that is consistent, structured, and based on frequencies determined by individual skill levels
- Leadership visibility into individual and group skill proficiencies/results
- Employee access to goals, employee identification of production variances, and an employee & leadership partnership to remove identified barriers
