Improving performance through the implementation of system tools that drive accountability and enhance visibility

Commercial Railings Supplier

Case Study

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The owners of a leading manufacturer specializing in commercial railing design, assembly, and installation were looking to create visualization of key metrics, increase accountability of teams, and improve overall engagement of staff in their processes. Ultimately, the company had a desire to improve their speed of execution and accuracy of manufacturing to impact financial performance but were unaware of their capacity, utilization, planning constraints, or performance variances.
Carpedia was invited to analyze the operation to assess the degree in which process variation, management behaviors and planning tools contributed to a lagging operational performance.

Key themes emerged from the assessment:

No visibility into performance indicators impacting the group’s ability to effectively determine business performance and manage their teams accordingly
Poor communication cadences between project planning teams and execution teams resulted in jobs being delayed

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Implemented Performance Measurement System

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Brought Business to First Profitable Month Since 2021

New System Tools Installed

- General Manager

“I would also like to comment on how impressed I was with the level of professionalism and passion your team demonstrated…I can see the change when I interact with the different managers, our people understand what’s required of them. Leaders who previously didn’t interact with their people or other groups are communicating and following up on the plan, and employees are helping us identify the reasons for quality and performance related problems.”

The engagement was designed to improve visibility to key drivers of performance, utilization, and team effectiveness, while reducing quality issues.

Key changes included:

Improved planning, routine management, and real-time reporting tools such as the Daily Operation Report
Aligned communication cadence for better clarity of expectations and variance resolution leveraging daily huddles, variance meetings, and tactical meetings
Creation of key stakeholder meetings, improving communication and cross-functional collaboration
Improved management communication and problem solving through defined roles & responsibilities and on-the-job coaching
Redesign of organizational structure with documented definitions for those who are: Responsible, Accountable, Consulted, and Informed for every activity in the business