We are often asked by our clients to help build their internal performance improvement (PI) groups. The concept of developing internal skills to reduce their reliance on high-cost consultants is appealing to many companies.
We were working in the food and beverage area at a beautiful Ritz-Carlton resort. It was an important meeting: we were presenting method changes that had been developed with the help of the leaders of the stewarding and banquet areas.
Lesson Learned #36 We were working for a company that made aircraft landing gear (actually the company legacy included making landing gear for Apollo space missions). One of our consultants was working