The key to making people accountable
For accountability to work, which is necessary if you want to manage performance, people must be truly accountable for at least what they can actually manage.
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Are you recognizing your employees effectively?
Appearance, environment, history, politics, and what’s going on in someone’s personal life all shape how we judge others. So the real challenge for managers is to be fair in determining what exactly “merit” refers to when a he or she recognizes, rewards or meters out consequence.
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Loyalty matters
Loyalty tends to be stronger to those closer to you or with whom you share some kind of common objective.
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Why your customer’s vision is more important than your own
Paint their picture, not yours.
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