Luxury Golf Course and Club After successfully collaborating with Carpedia Hospitality to install a labor management program in their ultra-luxury hotel property, an ownership group in the Caribbean hoped to apply the
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An ultra-luxury resort in the Caribbean sought to reopen successfully after an unforeseen closure following Hurricane Maria. As the property leaders juggled onboarding new and returning employees, driving revenues, and maintaining the resort’s reputation for impeccable service, Carpedia Hospitality was engaged to provide support in maximizing profitability as quickly as possible.
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A new themed resort was approaching its opening date. The hotelier took a proactive approach to implement best practices in order to drive productivity that resulted in enhanced service and ultimately accelerated the ramp up phase.
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Hoteliers turn to Carpedia Hospitality for its ability to identify operational opportunities that increase profitability and for its skilled approach in coaching management teams to implement best-in-class labor management systems. Our deep-dive approach allows us to get to know the hotels we work with and given the unique insight we gain, we frequently become a close strategic partner to many stakeholders throughout an asset’s life cycle.
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Carpedia Hospitality was engaged to provide a third-party opinion about why our client’s on-property sales team was not going to reach its year-end revenue budget. As a first step, our management consultants conducted a deep dive of the processes, systems and behaviors within the on-property sales team. We wanted to make sure all stakeholders could gain full visibility into the current state of the business and gain foresight into any future revenue shortages so the hotel could react proactively.
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Independent, Full-Service Restaurants A large independent resort and casino located in Las Vegas was enjoying the benefits gained from a successful workforce management program that Carpedia Hospitality had implemented alongside the resort’s
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Carpedia Hospitality was asked to explore ways to unlock value through the implementation of a workforce management program. A much higher than average labor cost was the main challenge so we provided tools to measure critical data points and track success while making small adjustments that made a large impact on financial results.
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Carpedia Hospitality has helped several top performing GMs make their mark globally. Our client identified its hotel in Dubai would benefit from new baseline productivity standards. Carpedia Hospitality’s challenge was to measure the level of improvement that could be achieved and uncover the areas that could be made more productive.
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There is often a balance to strike between guest satisfaction and operational efficiency especially for independent luxury resorts that offer an original guest experience and high levels of service. Carpedia Hospitality is often contacted to implement enhanced structure within labor management systems at independent resorts and to provide support in developing tools that will enable operational efficiency.
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Our client, the owner and operator of one of New York’s largest private residential apartment complex was examining ways in which they could make the operational components of the community more efficient and, therefore, engaged Carpedia Hospitality to implement our industry-leading workforce management program.
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