As technology has advanced and organizations have become more and more reliant on smoothly running equipment, viewing maintenance as a critical function to support throughput, rather than as a cost center to
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The main focus for performance improvement is to improve sales effectiveness and efficiency. In essence, can you sell more higher margin things at a lower total cost?
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The first functional area we will look at is marketing, which also happens to be one of the more difficult functions to assess. The reason marketing is tricky is because it is
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The budget is the property guide to revenue, cost, and hotel profitability requirements. The aim is to forecast revenue and cost taking into consideration such factors as seasonality, rate, and mix. The
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Having a plan is great, but a plan is never perfect. Sticking to a pre-determined plan even when your assumptions prove to be wrong, or unforeseen external factors enter the picture, can
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A guest’s first experience upon arrival at a property can set the tone for their entire stay. If there is no one to greet them and assist with luggage or a long
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