Lesson Learned #23 There is an interesting phenomenon called the “above-average effect” which is the tendency of most people to believe they are above average, despite the obvious math contradiction that introduces.
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Maybe all the capacity you need is already there? COVID has exacerbated an issue that exists in every business – capacity constraints. Since early 2020, the effects of COVID shutdowns and the
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Telecommunications Provider – Customer Service Transformation
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A lot of terrific ideas fail at execution. Maybe they didn’t get the message? In over 25 years, Carpedia has completed more than ten thousand studies of front-line managers. Each study involves
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“A bird in hand is worth more than two in the bush,” is an old English proverb from the fifteenth century, and quite likely came from other cultures before that. Whether the
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Managers are not cops, overlords, cheerleaders or shepherds. They are people who through luck, political savvy, tenure, circumstance, talent, or training have achieved a level in an organization that gives them powers
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COVID-19 will change how many businesses engage with customers and their workforce. Re-envisioning both selling, and delivery models will be critical for many.
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In your search for process innovation that will drive sustainable performance improvement, scheduling your business may not be the first thing to come to mind — but it should be. Done right,
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