Enhancing customer service levels and workforce engagement
Telecommunications Provider – Customer Service Transformation
Read More
Want Accountability In the Workplace? Do this, or else
Managers are not cops, overlords, cheerleaders or shepherds. They are people who through luck, political savvy, tenure, circumstance, talent, or training have achieved a level in an organization that gives them powers
Read More
The Need to Reinvent Your Operating Models in a Post COVID World
COVID-19 will change how many businesses engage with customers and their workforce. Re-envisioning both selling, and delivery models will be critical for many.
Read More
Finding opportunities in maintenance
As technology has advanced and organizations have become more and more reliant on smoothly running equipment, viewing maintenance as a critical function to support throughput, rather than as a cost center to
Read More
Finding opportunities in finance areas
If you look at some of the activities performed by finance personnel with a critical external eye, you can often find people doing things for reasons that may no longer be valid.
Read More
The by-product savings in variable overhead costs
Finding the opportunity with variable overhead costs requires trying to understand how these costs are allocated in the financial statements and then analytically drawing some correlations between those costs and the process hours.
Read More
The variable nature of fixed overhead costs
When companies volumes decline they are often stuck with more fixed costs than they need. Fixed costs are often much more difficult to reduce than variable costs because they represent a longer term commitment in many cases.
Read More
How much indirect labor do you really need?
Indirect labor includes supervisors, material handlers, quality technicians, mechanics, and IT support, all functions which are required to support the production of goods or services. While the functions are important to keep organizations working, its not always easy to determine how many people you actually need.
Read More
The two components of direct labor costs
Hours worked are driven by how many people you need to run a process to achieve some volume output. So there are two distinct analytical questions; how do you staff the process, and how well does the process run?
Read More
Too bright to see opportunity
It takes quite a lot of humility to find opportunity and sometimes being smart simply makes it that much harder.
Read More