Enhancing customer service levels and workforce engagement
Telecommunications Provider – Customer Service Transformation
Read MoreTelecommunications Provider – Customer Service Transformation
Read MoreManagers are not cops, overlords, cheerleaders or shepherds. They are people who through luck, political savvy, tenure, circumstance, talent, or training have achieved a level in an organization that gives them powers
Read MoreCOVID-19 will change how many businesses engage with customers and their workforce. Re-envisioning both selling, and delivery models will be critical for many.
Read MoreAs technology has advanced and organizations have become more and more reliant on smoothly running equipment, viewing maintenance as a critical function to support throughput, rather than as a cost center to
Read MoreIf you look at some of the activities performed by finance personnel with a critical external eye, you can often find people doing things for reasons that may no longer be valid.
Read MoreFinding the opportunity with variable overhead costs requires trying to understand how these costs are allocated in the financial statements and then analytically drawing some correlations between those costs and the process hours.
Read MoreWhen companies volumes decline they are often stuck with more fixed costs than they need. Fixed costs are often much more difficult to reduce than variable costs because they represent a longer term commitment in many cases.
Read MoreIndirect labor includes supervisors, material handlers, quality technicians, mechanics, and IT support, all functions which are required to support the production of goods or services. While the functions are important to keep organizations working, its not always easy to determine how many people you actually need.
Read MoreHours worked are driven by how many people you need to run a process to achieve some volume output. So there are two distinct analytical questions; how do you staff the process, and how well does the process run?
Read MoreIt takes quite a lot of humility to find opportunity and sometimes being smart simply makes it that much harder.
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