With deep experience across the hospitality industry, we know that opportunities to achieve revenue growth can be found throughout your business. Two key areas in which our best-in-class consultants frequently uncover growth are within the operational set up and the way in which sales are managed.
We can help your team drive revenue through operational excellence. Opportunities for improvement are often overlooked by those who work closely to them; however, Carpedia Hospitality’s skilled management consultants conduct an on-site, deep-dive analysis to locate areas for growth. We have helped our clients with the following types of operational projects that drive revenue:
- Pricing strategy
- Menu/item mix profitability and display
- Operational sales process and strategies including upselling
- Area layout and configuration
- Operating hour analysis
- Room type categorization
Additionally, effective and strategic sales fundamentals are at the core of driving sales in successful hospitality businesses. Our consultants work closely with on-site and regional sales offices to deploy sales strategies that often include the following:
- Develop overall sales strategy
- Align goal setting and compensation to budget
- Identify training requirements that improve selling capabilities
- Develop forecasting and reporting tools
- Align organizational meeting structures to drive revenue
During our unique 2-week opportunity analysis phase, our team uncovers and quantifies processes, management systems, and organizational behavior issues that might be eroding your service levels and ability to drive revenue. From there, a more tailored and extensive project engagement serves to validate opportunities, jointly develop solutions, and implement best practices.
Our clients are unique, so we shape our approach to fit what works best for your team. We understand that some changes can take more time to implement than others, so we design our work to ensure that your business benefits from immediate revenue upside but also take a sustained approach to carry out larger changes that require a longer, more strategic approach.
Rather than just deliver our findings and recommendations to you in a report, our consultants actively assist with implementation while coaching, training, and supporting leaders. This ensures the benefits and underlying changes will continue long after we are gone. The performance improvement is carefully tracked, to ensure results are realized in financial performance and satisfaction metrics. Results from our engagements meet or exceed initial expectations over 90% of the time and the average return on investment is between 200 – 300% within the first year.
On-property Sales, Branded Luxury Hotel
Carpedia Hospitality was engaged to provide a third-party opinion about why our client’s on-property sales team was not going to reach its year-end revenue budget.Read More