Hospitality and Hotel Consulting

Carpedia Hospitality is a global, implementation-based management consultancy.

Owners, management companies, brands and leaders turn to us to help improve operating performance while enhancing the guest and employee experience. We are experts at developing systems and processes while working alongside your team to implement changes that ensure sustained results.

We work with many of the world’s most recognizable hospitality brands and independent businesses to develop tailored solutions, which typically do not require capital expenditures and are achievable within the confines of collective bargaining agreements.

Carpedia’s unique and best-in-class approach typically generate results between 200 – 300% return on investment within the first year.

Carpedia delivers sustainable and measurable improvements. Rather than just deliver our findings and recommendations to you in a report, our consultants actively assist with implementation while coaching, training, and supporting leaders. Every client has their own mix of brands, locations, and requirements, so we offer tailored solutions. Our performance improvement recommendations are mindful of your service offerings and culture. Changes are carefully developed and implemented alongside your local leaders, in order to create the ownership necessary for sustained improvement.

Results from our engagements meet or exceed initial expectations over 90% of the time. The performance improvement is carefully tracked, to ensure results are realized in financial performance and satisfaction metrics.

What Clients Want

Some of our Clients

CLIENT EXPERIENCE

Fresh perspective on our entire process

“Working with Carpedia Hospitality provided a fresh perspective on our entire process. The financial success of the project was our number one goal, but second to that was challenging the team to improve how they spent their time. The project allowed for us to understand if the work our team was prioritizing was productive financially, however, equally if not more importantly, we were able to evaluate whether the work added value to our customer experience."

Chief Operations Officer, Reynolds Lake Oconee Properties

Hospitality Client Testimonials
2020-09-14T08:21:51-04:00

Chief Operations Officer, Reynolds Lake Oconee Properties

“Working with Carpedia Hospitality provided a fresh perspective on our entire process. The financial success of the project was our number one goal, but second to that was challenging the team to improve how they spent their time. The project allowed for us to understand if the work our team was prioritizing was productive financially, however, equally if not more importantly, we were able to evaluate whether the work added value to our customer experience."

An excellent strategic partner

 “The results yielded by the project were sizable; both in operating profit and in terms of assisting to maintain a best-in-class valuation of the asset amidst an ever evolving and competitive landscape. The team at Carpedia Hospitality has a unique and considered approach that makes them an excellent strategic partner.”

Chief Financial Officer, The Cosmopolitan of Las Vegas

Hospitality Client Testimonials
2020-09-14T07:45:56-04:00

Chief Financial Officer, The Cosmopolitan of Las Vegas

 “The results yielded by the project were sizable; both in operating profit and in terms of assisting to maintain a best-in-class valuation of the asset amidst an ever evolving and competitive landscape. The team at Carpedia Hospitality has a unique and considered approach that makes them an excellent strategic partner.”

Raised the level of discipline in our forecasting and labor monitoring efforts

"The project improved the capabilities of the management team. The tools that were developed and implemented during the project are invaluable to our team’s ability to manage labor hours and costs. Weekly reporting and weekly meetings provided additional tools to hold ourselves accountable and have raised the level of discipline in our forecasting and labor monitoring efforts.”

Chief Operations Officer, Reynolds Lake Oconee Properties

Hospitality Client Testimonials
2020-09-14T08:26:04-04:00

Chief Operations Officer, Reynolds Lake Oconee Properties

"The project improved the capabilities of the management team. The tools that were developed and implemented during the project are invaluable to our team’s ability to manage labor hours and costs. Weekly reporting and weekly meetings provided additional tools to hold ourselves accountable and have raised the level of discipline in our forecasting and labor monitoring efforts.”

Positive impact on our cash flow

“The changes that the team at Carpedia Hospitality implemented to our cycle were in line with our expectations. Upon completion of the project, the modifications to our systems and processes were embedded quickly into our business and the financial benefits were felt immediately. We are still realizing benefits as the management tools allow us to actively and visibly manage small refinements to the cycle that continue to provide a positive impact on our cash flow”.

Chief Financial Officer, The Cosmopolitan of Las Vegas

Hospitality Client Testimonials
2020-09-14T07:51:23-04:00

Chief Financial Officer, The Cosmopolitan of Las Vegas

“The changes that the team at Carpedia Hospitality implemented to our cycle were in line with our expectations. Upon completion of the project, the modifications to our systems and processes were embedded quickly into our business and the financial benefits were felt immediately. We are still realizing benefits as the management tools allow us to actively and visibly manage small refinements to the cycle that continue to provide a positive impact on our cash flow”.

Departmental performance, proactive planning and accountability for results has escalated

“Thanks to new tools for our leadership team, departmental performance, proactive planning and accountability for results has escalated. With the help of Carpedia, we are continuing to develop a culture of balanced performance. We review the new executive report weekly. It’s helped us to quickly recognize areas with strong performance and those that need additional support. Our time with Carpedia has given our leaders the training and confidence to adjust the model according to the demands of the business.”

General Manager, Mandarin Oriental Washington D.C.

Hospitality Client Testimonials
2020-09-14T08:35:36-04:00

General Manager, Mandarin Oriental Washington D.C.

“Thanks to new tools for our leadership team, departmental performance, proactive planning and accountability for results has escalated. With the help of Carpedia, we are continuing to develop a culture of balanced performance. We review the new executive report weekly. It’s helped us to quickly recognize areas with strong performance and those that need additional support. Our time with Carpedia has given our leaders the training and confidence to adjust the model according to the demands of the business.”

A catalyst for positive changes

“The project led by Carpedia Hospitality has been a catalyst for many positive changes throughout the property. In addition to introducing best-in-class labor controls, my management team challenged a number of our operational processes and further embedded our mantra of being the industry leaders when it comes to continuous improvement.”

Senior Vice President of Hotel Operations, The Cosmopolitan of Las Vegas

Hospitality Client Testimonials
2020-09-14T07:41:12-04:00

Senior Vice President of Hotel Operations, The Cosmopolitan of Las Vegas

“The project led by Carpedia Hospitality has been a catalyst for many positive changes throughout the property. In addition to introducing best-in-class labor controls, my management team challenged a number of our operational processes and further embedded our mantra of being the industry leaders when it comes to continuous improvement.”

Initiative has left us as a better organization with aligned objectives

“The successes of our engagement with Carpedia Hospitality yielded significant improvements to our operation, financial performance, resident experience and team member satisfaction. In our case, Carpedia’s experience in working with unionized organizations still allowed for achieving the desired results despite the complexity of CBAs.  The initiative has left us as a better organization with aligned objectives, more streamlined processes and the ability to timely monitor results”

Chief Executive Officer, Stuyvesant Town–Peter Cooper Village

Hospitality Client Testimonials
2020-09-14T07:49:54-04:00

Chief Executive Officer, Stuyvesant Town–Peter Cooper Village

“The successes of our engagement with Carpedia Hospitality yielded significant improvements to our operation, financial performance, resident experience and team member satisfaction. In our case, Carpedia’s experience in working with unionized organizations still allowed for achieving the desired results despite the complexity of CBAs.  The initiative has left us as a better organization with aligned objectives, more streamlined processes and the ability to timely monitor results”

Smart and hardworking individuals, with a real knack for working with people

“I appreciate the partnership that we formed with Carpedia through this process. Your firm works with integrity, caring about both the results and also the road to get there. The team consisted of smart and hardworking individuals, with a real knack for working with people.”

Area Vice President, Hilton Worldwide

Hospitality Client Testimonials
2020-09-14T08:33:53-04:00

Area Vice President, Hilton Worldwide

“I appreciate the partnership that we formed with Carpedia through this process. Your firm works with integrity, caring about both the results and also the road to get there. The team consisted of smart and hardworking individuals, with a real knack for working with people.”

Managers now have a methodology that they can turn to

“My managers now have a methodology that they can turn to, to help solve problems that reduce cost or increase revenue is critical for our continued success.”

Vice President of Food & Beverage, MGM Grand Las Vegas

Hospitality Client Testimonials
2020-09-14T08:31:09-04:00

Vice President of Food & Beverage, MGM Grand Las Vegas

“My managers now have a methodology that they can turn to, to help solve problems that reduce cost or increase revenue is critical for our continued success.”

Effective in establishing solid relationships with our department and executive leadership

“Your on-site team were very proficient with understanding the logistics associated with each department, and effective in establishing solid relationships with our department and executive leadership.”

General Manager, Hilton Chicago

Hospitality Client Testimonials
2020-09-14T08:28:49-04:00

General Manager, Hilton Chicago

“Your on-site team were very proficient with understanding the logistics associated with each department, and effective in establishing solid relationships with our department and executive leadership.”
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Hospitality Client Testimonials

Our Carpedia Hospitality team members are experienced professionals who have worked for and consulted with global hospitality brands. We have broad experience working with owners, operators and investors across location types and geography.

Meet Our Leaders