The retail industry faces a variety of challenges, including online competitors, discounting, and supply chain management—all of which impact margins. So retailers must look for ways to improve the customer experience at the same time they optimize labor scheduling and merchandising to drive sales and profitability. Retail firms are relentlessly looking for the right balance of trade-offs, including online or brick-and-mortar storefronts, personal service or automated processes, merchandise selection or inventory costs. That’s why you need a retail consulting firm like Carpedia!
We have a track record of increasing sales for retailers by growing both transaction volume and average order size. Our retail management consultants work in a variety of retail environments including national and regional chains, independent and specialty stores, and cooperative organizations.
Winning in retail means having the right products for your targeted customers (at the right time, place, and price), as well as an intuitive and simple buying process. With our retail consulting services, you’ll get help matching staffing levels with customer shopping patterns and finding the right product/service mix to satisfy both customer needs and business requirements.
Carpedia has a proven track record helping retail companies drive sales while optimizing labor and supply chain costs.
Improvement Areas
- Service Excellence
- Sales Effectiveness
- Strategic Sourcing
- Supply Chain Optimization
- Workforce Management
- Merchandising Layout & Shelf Space Optimization
- Store Operations Management
Sectors
- National Chains
- Regional Chains
- Independent Stores
- Specialty Stores
- Cooperative Organizations
Some of Our Clients
How We Help
Improving Customer Experience
Our retail management consultants work closely with your retail team to understand customer requirements and optimize your resources. Using on-the-ground observation and close collaboration with managers, we learn about local store types, merchandising layouts, customer flow, and traffic patterns. Armed with this knowledge, we develop store optimization strategies to grow conversion rates and order size through intelligent merchandising, point-of-sale displays, and selling techniques. We also help develop optimal staffing guidelines to provide more effective and useful customer engagement.
But we don’t just make recommendations and walk away. To ensure consistent performance and predictable results in the future, we work with you to put the changes into place and build the capabilities of frontline associates and managers by providing coaching support, tools, and training.
CLIENT EXPERIENCE
Delivered the results we were expecting
“Your team, working side by side the internal Novo Project team delivered the results we were expecting and we continue to build upon these results using the methodology and cultural shift your team has left behind.”
Retail Client Testimonials
2020-09-23T14:49:29-04:00
President, Allied Building Products
https://carpedia.com/testimonials/delivered-the-results-we-were-expecting/
Committed to help us evaluate, change and measure
“UFA has greatly appreciated the efforts you and your team have made to help us learn and benefit from the “Carpedia methodology”. Carpedia has been intensely committed to help us evaluate, change and measure our behaviors, processes and work flows. UFA both appreciates and thanks you for your determination to have us succeed, your unwavering commitment to the deliverables, your patience and your candid professionalism. We are better for having made the difficult and beneficial journey.”
Retail Client Testimonials
2020-09-23T14:47:38-04:00
Chief Merchandising Officer & Vice President, UFA Co-operative Ltd.
https://carpedia.com/testimonials/committed-to-help-us-evaluate-change-and-measure/
Provided us with the ability to drive accountability across our business
“Through Carpedia’s unobtrusive work with our management team in the areas of Service, Transportation, and SG&A, we have collectively managed to secure an ROI of 2.8:1, exceeding the promised ROI of 2.3:1. Not only are the savings beginning to be realized, but also the management operating system that was installed has provided us with the ability to drive accountability across our business.”
Retail Client Testimonials
2020-09-23T14:50:57-04:00
President, Stephenson’s Rent-All
https://carpedia.com/testimonials/provided-us-with-the-ability-to-drive-accountability-across-our-business/
Incredibly focused on delivering results
“Carpedia became part of our team and were incredibly focused on delivering results. More importantly, they left us with the tools and confidence to continue into the future. The project has made us better managers.”
Retail Client Testimonials
2020-09-23T14:09:52-04:00
President & CEO, Market Day
https://carpedia.com/testimonials/incredibly-focused-on-delivering-results/
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Retail Client Testimonials