Building Materials Supplier
Creating an optimized and standardized back office operating model
The client was one of the largest manufacturers of building materials in North America. The client owned and operated approximately 60 different companies across 40 states in approximately 1,200 locations.
However, many of the back-office functions remained siloed and varied by region and by company.
The challenge was to optimize and standardize back-office functions and processes within the companies’ legacy systems, homegrown processes, while recognizing many had distinct personalities.
Approximately 50 change agents were used to not only manage the geography but also to ensure each region, division, and company was part of the solution development, implementation, and sustainability.
Over the course of three years, Carpedia worked with subsidiaries around the country to implement common practices and new software.
Key changes included:
- Created standard processes, procedures and functions
- Standardized software
- Consolidated and cleaned up labor codes
- Implemented a new “Change Approach” on how to approach company wide changes in the future
- Established a SME for each area, created divisional meetings to get everyone on the same page
- Built a formal communication structure
- Improved management communication and problem solving through Carpedia College and on-the-job coaching
The Results
At the conclusion of the engagement, common software had been implemented and standard practices had been implemented across all their locations across the US. This enabled them to implement new practices consistently and rapidly across their divisions and businesses
The engagements had brought into alignment over 60 companies across the country.
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