Our international client owns and operates more than 30 fast-casual restaurants across Canada. The client was experiencing variances in operating performance levels across its managed restaurants and did not have the systems and processes in place to understand the causes.
In addition, the client was forecasting margin pressure as a result of an imminent increase to minimum wage and rising food costs. Furthermore, the client was planning expansion in the following year that would grow its portfolio by 25% and sought guidance to develop an operational model to meet the needs of its growing business.
Carpedia identified a significant opportunity to help the business define optimal performance, to achieve consistent operational results throughout the individual units and to alleviate margin pressure to gain a solid base from which to expand from in the following year.
The Results
The engagement spanned across the client’s restaurants to ensure implementation was completed alongside the corporate and line-level management teams. We helped our client to:
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Introduced process changes focused on the number of steps required to prepare menu items
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Created a menu-mix forecasting tool to reduce excess food production
Installed system tools allowing management to accurately schedule labor based on daily revenue forecasts. -
Developed performance visibility tools at the regional and executive level that measured operational performance.
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Developed training guides for implemented changes and system tools to support the planned expansion and maintain consistency.
