Continuous Improvement

Optimizing Hospital Performance: The Critical Role of Reducing Length of Stay

One measurement of financial health and operational efficiency remains at the forefront of performance outcomes for hospitals: patient length of stay (LOS). Reducing the average length of stay is a complex yet crucial endeavor for hospitals aiming to enhance operational efficiency, financial stability, and patient care quality.

The Problem Behind the Problem: The Human Factor

Peter Follows and Dan Lee discuss that effective problem-solving requires a strategic, empathetic approach that accounts for human behavior, continuous improvement, and the inevitable challenges of change.

Cultural Alignment in the Hospitality Industry: Labor Retention and the Guest Experience

Change, even when desired, can be emotionally challenging and complex. Understanding the emotional cycle that change brings can be immensely helpful for individuals and organizations alike, as it helps people normalize the range of emotions that they may experience. It is important to acknowledge these emotional ups and downs as part of the process rather than ignoring them. Leaders can help employees manage this cycle and drive improvement by conveying empathy, remaining steady, and celebrating milestones throughout the journey.

The Problem Behind the Problem, Part One: Data Overload

Peter Follows and Betty Warchol discuss data overload, a problem that occurs when information becomes an obstacle to effective management.

A Production Efficiency Driver You Might Be Overlooking

Why so many companies lose profit to OEE The manufacturing industry has historically been a hotbed of innovation, ...

The Emotional Cycle of Change

Change, even when desired, can be emotionally challenging and complex. Understanding the emotional cycle that change brings can be immensely helpful for individuals and organizations alike, as it helps people normalize the range of emotions that they may experience. It is important to acknowledge these emotional ups and downs as part of the process rather than ignoring them. Leaders can help employees manage this cycle and drive improvement by conveying empathy, remaining steady, and celebrating milestones throughout the journey.

Five Ways to Drive Results to Your Business

Improvement initiatives and organizational transformations always have moments when problems surface, momentum begins to wane, and old habits creep in. All of these make it difficult to maneuver the change. This article offers five things you can do to keep your strategy on track for continuous improvement.

Mindset Before Methodology

The growth mindset principle is a helpful framework for examining and shifting your approach to life, but it may also be necessary to identify specific mental frameworks that can lead to success in a business transformation. In my book, Results Not Reports, I identify mindset principles for each stage of the improvement cycle. Let's review nine mindset principles for lasting change.